Privacy Policy

Last updated: July 16, 2026

Turning Point Church respects your privacy and is committed to handling personal information with care.

This Privacy Policy explains how Turning Point Church, referred to in this policy as “Turning Point,” “we,” “us,” or “our,” may collect, use, disclose, retain, and protect personal information when you interact with our website, mobile app, online forms, events, groups, media, online giving, and other digital ministry services that link to this policy.

By using our website, app, or related digital services, you acknowledge the practices described in this Privacy Policy.

1. Scope of this policy

This Privacy Policy applies to personal information collected through Turning Point’s digital services, including:

* Our website and mobile app
* Contact and connection forms
* Plan My Visit and family pre-registration forms
* TP Kids and TP Youth forms
* Next Steps forms
* Prayer and pastoral care requests
* Group and serving forms
* Event registrations
* Email and text communications
* Online giving
* User accounts, messaging, and related Subsplash features

This policy does not apply to third-party websites or services that have their own privacy policies.

2. Subsplash services

Turning Point uses Subsplash to provide portions of our website, mobile app, forms, events, media, groups, messaging, user accounts, child check-in, and online giving.

When Subsplash processes information on behalf of Turning Point, Turning Point determines how that ministry information is used, and this Privacy Policy governs our use of it. Subsplash’s own Privacy Policy applies separately to information Subsplash collects for services it operates directly, including certain Subsplash account services. Subsplash describes itself as a data processor or service provider when handling information for client churches and ministries.  

Questions about information provided directly to Turning Point should be sent to Turning Point. Questions about a Subsplash account or Subsplash’s independent data practices may also be directed to Subsplash.

3. Information we may collect

The information we collect depends on how you interact with Turning Point.

Contact and identifying information

We may collect information such as:

* Your name
* Email address
* Phone number
* Mailing address
* Campus preference
* Household or family information
* Preferred method of communication

Ministry and participation information

When you complete a form or participate in a ministry, we may receive information about:

* A planned church visit
* Next Steps interests
* Baptism or faith decisions
* Group participation or leadership interest
* Serving interests, experience, and availability
* Event registration
* Outreach or mission interest
* Prayer requests
* Pastoral care needs
* Spiritual questions or information you voluntarily share about your faith journey

Some of this information may be personal or sensitive. Please share only the information necessary for us to respond appropriately.

Children and youth information

A parent or legal guardian may provide information about a child or student, including:

* Name
* Age or grade
* Campus or ministry participation
* Parent or guardian contact information
* Allergies
* Medical conditions
* Accessibility, sensory, or developmental needs
* Emergency or safety-related information
* Other details that may help our team care for the child or student

We use this information to support check-in, communication, safety, ministry participation, and appropriate care.

Giving and transaction information

When you give online, information may include:

* Donor name and contact details
* Gift amount
* Gift date
* Selected fund or campus
* One-time or recurring giving preferences
* Transaction and giving history
* Information required to provide receipts or contribution statements

Payment information is submitted through Subsplash Giving and its payment-processing providers. According to Subsplash, the payment processor receives payment details such as card information, billing information, and security codes, while donor and transaction information is shared with the church receiving the gift.  

Turning Point receives the donor and transaction records needed to administer gifts, maintain financial records, communicate with donors, and provide contribution statements.

Account and communication information

If you create an account, join a group, send a message, or subscribe to communications, we may collect:

* Account identifiers
* Login-related information
* Communication preferences
* Messages or form responses
* Group membership and activity
* Email or text-message engagement
* Requests to subscribe or unsubscribe

Please do not submit confidential information through a public group, chat, comment area, or other space visible to additional users.

Information collected automatically

When you visit our website or use our app, certain information may be collected automatically, including:

* Internet Protocol address
* Browser and device type
* Operating system
* Referring and exit pages
* Pages or features viewed
* Date and time of activity
* Approximate location derived from an IP address
* Cookie identifiers
* App and website usage information
* Error, performance, and diagnostic data

Cookies, pixels, and similar technologies are commonly used to remember preferences, provide site functionality, and understand how visitors interact with websites.  

For more information, review our Cookie Policy.

4. How we use information

Turning Point may use personal information to:

* Respond to questions or requests
* Help people plan a visit
* Welcome first-time guests
* Register individuals for events or ministry opportunities
* Connect people with Groups, Next Steps, serving opportunities, or pastoral care
* Support TP Kids and TP Youth participation and safety
* Follow up regarding a faith decision, baptism, prayer request, or ministry response
* Provide church, ministry, and event communications
* Manage user accounts and group participation
* Process and administer gifts
* Provide contribution records and statements
* Improve our website, app, forms, communications, and ministries
* Understand general engagement and usage patterns
* Prevent fraud, misuse, or security incidents
* Maintain appropriate ministry, financial, and administrative records
* Comply with legal, accounting, reporting, or safety obligations
* Protect the rights, safety, and wellbeing of individuals, Turning Point, and others

We may combine information received through different Turning Point services when reasonably necessary to provide ministry support, maintain accurate records, or respond to your request.

5. Prayer requests, pastoral care, and sensitive information

Prayer requests, spiritual decisions, pastoral care needs, health details, and family circumstances may contain sensitive information.

We seek to limit access to this information to staff members, ministry leaders, or trusted volunteers who reasonably need it to respond, provide care, pray, or support the requested ministry activity.

However, we cannot promise absolute confidentiality. Information may be disclosed when reasonably necessary to:

* Protect someone from harm
* Respond to a medical or safety emergency
* Address suspected abuse, neglect, self-harm, or threats to others
* Meet mandatory reporting or other legal obligations
* Consult appropriate church leadership, professional advisers, or emergency services

Please do not use a website form for an immediate emergency. If you or another person is in immediate danger, contact emergency services.

6. Email and text communications

When you provide your email address or phone number and request or consent to communications, Turning Point may contact you regarding:

* Your planned visit
* A form or prayer request
* Ministry participation
* Groups
* Events
* Serving
* Giving administration
* Church updates
* Other information related to your request or relationship with Turning Point

You may unsubscribe from promotional or general email communications by using the unsubscribe link included in the message.

Where text messaging is offered, message and data rates may apply. You may generally opt out by replying STOP. Replying HELP may provide additional assistance. Opting out of promotional communications may not prevent essential administrative messages related to a registration, transaction, safety matter, or request you initiated.

Subsplash states that mobile opt-in data is processed to support messages from the sending organization and is not independently sold or shared with third parties for their own marketing.  

7. How we may share information

Turning Point does not sell or rent personal information for money.

We may disclose information in the following circumstances.

Staff and ministry leaders

Information may be shared with authorized staff members, pastors, ministry leaders, or trusted volunteers who need it to:

* Respond to a request
* Provide pastoral or practical care
* Manage a ministry
* Coordinate an event
* Support a child or student
* Process a registration
* Help someone take a next step

Service providers

We may use service providers that help us operate our website, app, communications, events, giving, data storage, analytics, security, and other ministry functions.

These may include providers of:

* Website and app hosting
* Church management systems
* Online forms
* Email and text messaging
* Online giving and payment processing
* Event registration
* Video and livestream services
* Maps and directions
* Analytics and website performance
* Cloud storage and information technology support

These providers may process information only as necessary to perform their services or as otherwise permitted by their own agreements and privacy policies.

Ministry and event partners

When necessary to provide an event, mission trip, outreach opportunity, camp, retreat, or other ministry activity, we may share limited information with a ministry partner, venue, transportation provider, lodging provider, insurer, or other organization involved in that activity.

We will seek to limit such information to what is reasonably necessary.

Legal and safety purposes

We may disclose information when we reasonably believe it is necessary to:

* Comply with applicable law, legal process, court order, or government request
* Protect the safety of a child, student, participant, staff member, volunteer, or another person
* Investigate fraud, misuse, or a security concern
* Protect Turning Point’s legal rights, property, or operations
* Respond to an emergency

With your direction or consent

We may share information when you ask us to do so or give us permission.

8. Online giving

Online gifts are processed through Subsplash Giving and related payment-processing services.

The payment service may collect financial information needed to complete a transaction. Its handling of that information is governed by its own privacy, security, and payment practices.

Turning Point may receive and retain information such as:

* Donor name and contact details
* Gift amount and date
* Fund designation
* Campus designation
* Recurring gift information
* Transaction status
* Giving history
* Information needed for receipts and contribution statements

We may retain giving records as required for accounting, tax, legal, audit, and organizational purposes.

Do not send payment card numbers, bank information, Social Security numbers, or other financial credentials through a general contact, prayer, or ministry form.

9. Cookies and analytics

Our website and third-party services may use cookies and similar technologies to:

* Operate website features
* Maintain security
* Remember preferences
* support accounts, forms, media, or giving
* Measure website traffic and performance
* Understand how visitors navigate the site
* Diagnose technical problems
* Improve content and usability

You may be able to manage certain cookie categories through the cookie controls on our website. You may also control cookies through your browser settings.

Disabling cookies may prevent certain features, including embedded media, maps, forms, accounts, events, or online giving, from functioning properly.

For additional information, review our Cookie Policy.

10. Children’s privacy

Turning Point’s website and app are intended primarily for a general audience, parents, guardians, and church participants. They are not designed for children under 13 to independently submit personal information.

Forms involving children under 13 should be completed by a parent or legal guardian. We do not knowingly seek to collect personal information online directly from a child under 13 without appropriate parental involvement or authorization.

The Children’s Online Privacy Protection Act and its implementing rule place parents in control of online personal information collected from children under 13 and may apply to general-audience services that have actual knowledge they are collecting such information.  

If we learn that a child under 13 submitted personal information without appropriate parent or guardian authorization, we will take reasonable steps to review and delete the information, except where retention is necessary for safety, legal compliance, or another lawful purpose.

Parents or guardians may contact us to request access to, correction of, or deletion of personal information about their child, subject to identity verification and applicable retention requirements.

11. Data security

Turning Point uses reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

* Limiting information access according to ministry responsibilities
* Using password-protected accounts and systems
* Using established service providers
* Applying security controls offered through Subsplash and other platforms
* Training or instructing staff and volunteers regarding appropriate information handling

No website, app, email system, database, or method of electronic transmission can be guaranteed to be completely secure. Please use care when deciding what information to submit online.

12. Data retention

We retain personal information only for as long as reasonably necessary to:

* Fulfill the purpose for which it was collected
* Provide ministry follow-up or ongoing participation
* Maintain appropriate church records
* Meet legal, accounting, tax, insurance, safety, or audit requirements
* Resolve disputes
* Protect against fraud or misuse
* Enforce applicable agreements or policies

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely dispose of it, subject to available systems and applicable requirements.

13. Your choices and requests

Depending on the information involved and applicable law, you may request that Turning Point:

* Confirm whether we maintain personal information about you
* Provide access to certain information
* Correct inaccurate information
* Update your contact or communication preferences
* Delete certain information
* Stop certain communications
* Review or delete information provided about your child
* Explain how information has been used or disclosed

Some requests may be limited when information must be retained for legal, financial, safety, security, or administrative reasons.

We may need to verify your identity before completing a privacy request. We may also need to confirm that a person requesting information about a child is authorized to act for that child.

To submit a request, contact us using the information at the bottom of this policy.

For information associated directly with a Subsplash account, you may also need to use the privacy request process described in the Subsplash Privacy Policy.

14. Third-party links and embedded services

Our website or app may contain links to or embedded content from third parties, such as:

* Video or livestream platforms
* Social media services
* Maps
* Event registration providers
* Giving and payment services
* Ministry partners
* External websites

When you open, view, or interact with a third-party service, that provider may collect information according to its own privacy policy.

Turning Point does not control and is not responsible for the privacy or security practices of third-party websites and services. We encourage you to review their policies before providing personal information.

15. Visitors outside the United States

Turning Point is based in Georgia, United States. If you access our digital services from another country, information may be transferred to, stored in, or processed in the United States or another location where our service providers operate.

Depending on where you live, applicable law may provide additional privacy rights. We will consider verified requests and respond as required by applicable law.

16. Changes to this policy

We may update this Privacy Policy when our ministries, digital services, technology, or legal obligations change.

When we make changes, we will update the “Last updated” date at the top of this page. Material changes may also be communicated through our website, app, email, or another appropriate method.

We encourage you to review this policy periodically.

Please do not include payment card numbers, bank account information, Social Security numbers, or other highly sensitive credentials in a general email or contact form.